Return & Refund Policy

Last updated: July 31, 2026

We want our customers to receive their products in perfect condition. If you receive a damaged, defective, or incorrect product, we are here to help.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 24 hours of receiving your order.

To help us verify the issue, customers are required to provide:

• A clear video recording of the parcel opening (unboxing video) from the moment the package is sealed until the product is fully opened.

• Clear pictures/videos showing the issue with the product.

• Order details and customer information.

The unboxing video helps us confirm that the damage occurred during delivery and allows us to process your request faster.

Return Conditions

A product can only be considered for return if:

• The product is unused or has a confirmed defect.

• All original packaging, accessories, and items are included.

• The issue is reported within the given time period.

Returns may not be accepted for products that are damaged due to misuse, accidental damage, or improper handling after delivery.

Refund Process

Once we receive and verify your claim, we will:

• Replace the product if a replacement is available, or

• Issue a refund according to the situation.

Refund processing time may vary depending on the payment method and verification process.

Exchange Policy

If you receive a defective or incorrect product, we may offer an exchange after reviewing your request.

Contact Us

For return or refund requests, please contact our customer support team through the contact details provided on our website.